Terms of Service

1. Agreement

By accessing or using our website, creating an account, placing an order, or submitting a form, you agree to these Terms and our Privacy Policy. If you do not agree, do not use our services. If you use our services on behalf of an organization, you represent that you have authority to bind that organization.

2. Services

JHenMedia provides digital services including website and application development, hosting, domain registration and management, IT support, marketing, subscriptions, and related products described on our site or in a separate statement of work. Specific deliverables, timelines, and fees may be defined in order confirmations, invoices, or written agreements. We may modify, suspend, or discontinue features with reasonable notice where practicable.

3. Accounts

You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us immediately of unauthorized use. We may suspend or terminate accounts that violate these Terms, pose security risks, or remain inactive for extended periods, subject to applicable law and any paid service obligations.

4. Orders, billing & payments

• Prices, taxes, and fees are shown at checkout or on invoices unless otherwise agreed in writing.
• Recurring services (hosting, subscriptions, domains) renew according to the billing cycle you select unless cancelled per our cancellation policy and any third-party registry rules.
• Payments are processed by third-party payment providers. You authorize us and our processors to charge your selected payment method for amounts due.
• Refunds, credits, and chargebacks are handled according to our refund policy stated at purchase, applicable law, and processor rules. Custom development work may be non-refundable once commenced unless otherwise agreed.
• You agree to provide accurate billing and contact information and to accept electronic receipts and notices.

5. Acceptable use

You agree not to:

• Violate any law or infringe others’ intellectual property, privacy, or other rights;
• Upload malware, spam, or unlawful content; attack or probe our systems without authorization;
• Use our hosting or infrastructure for phishing, fraud, harassment, or illegal activity;
• Resell or overload services in violation of plan limits or fair-use policies;
• Scrape, reverse engineer, or circumvent security except as permitted by law.

We may investigate violations and cooperate with law enforcement. Hosting and domain services may be suspended for abuse complaints or registry policy violations.

6. Intellectual property

Our website, branding, templates, and pre-existing tools remain our property or our licensors’. Unless a separate agreement states otherwise, upon full payment for custom work, you receive the rights specified in your order or statement of work (typically a license to use deliverables for your business). You grant us a license to use your logos, content, and materials solely to perform services.

7. Third-party services

Our platform integrates with WordPress, FluentCart, WHMCS, registrars, payment gateways, and other third parties. Their terms and policies also apply to your use of those features. We are not responsible for third-party outages, policy changes, or acts outside our reasonable control.

8. Disclaimers

EXCEPT AS EXPRESSLY PROVIDED IN A WRITTEN AGREEMENT, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not guarantee uninterrupted or error-free operation, specific search rankings, or business results from marketing services.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, JHENMEDIA AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS, DATA, OR GOODWILL, ARISING FROM YOUR USE OF OUR SERVICES. OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM THESE TERMS OR YOUR USE OF THE SERVICES WILL NOT EXCEED THE GREATER OF (A) AMOUNTS YOU PAID US FOR THE SERVICE GIVING RISE TO THE CLAIM IN THE TWELVE (12) MONTHS BEFORE THE EVENT OR (B) ONE HUNDRED U.S. DOLLARS (USD $100).

Some jurisdictions do not allow certain limitations; in those cases our liability is limited to the fullest extent permitted by law.

10. Indemnification

You agree to defend, indemnify, and hold harmless JHenMedia from claims arising from your content, your use of services in violation of these Terms or law, or your negligence or willful misconduct, except to the extent caused by our breach or negligence.

11. Dispute resolution & governing law

These Terms are governed by the laws of the Commonwealth of Pennsylvania, United States, without regard to conflict-of-law rules. Except where prohibited, you and JHenMedia agree to the exclusive jurisdiction of courts located in that jurisdiction for disputes not subject to arbitration below.

For U.S. customers, disputes may be resolved through binding individual arbitration under applicable rules if we provide separate arbitration notice and you do not opt out within the stated period. Class actions and class arbitrations are waived to the extent permitted by law. Nothing limits either party’s right to seek injunctive relief for intellectual property or unauthorized access.

12. Termination

You may stop using our services at any time. We may terminate or suspend access for breach, non-payment, or legal requirements. Upon termination, provisions that by nature should survive (payment obligations, IP, disclaimers, limitations, indemnity) will survive.

13. Changes

We may update these Terms. Continued use after the effective date constitutes acceptance of revised Terms for non-material changes. For material changes affecting paid subscriptions, we will provide notice as required by law or contract.

14. Contact

Questions about these Terms: legal@jhenmedia.com
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